TERMS AND CONDITIONS — CAPSULE VANS LLC
Effective Date: [insert month day, year]
Plain-English Summary
We’re committed to making your Capsule Vans experience simple, transparent, and fair. These Terms explain how we protect both you and Capsule Vans — covering orders, warranties, safety, and support. If you ever have questions, reach out at [support email placeholder] — we’re here to help, not to hide behind legal jargon.

1. AGREEMENT TO TERMS
   By accessing or purchasing from Capsule Vans LLC (“Capsule Vans,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not purchase or use our products or services. Our Privacy Policy is incorporated by reference into these Terms. By submitting your contact information or placing an order, you consent to receive transactional and marketing communications in accordance with the CAN-SPAM Act and, where applicable, the Telephone Consumer Protection Act (TCPA); you may opt out at any time.

2. ELIGIBILITY AND USE
   You must be at least 18 years old or of legal age in your jurisdiction to enter into a binding contract. You represent that you have full authority to accept these Terms on behalf of yourself or any entity you represent. You agree not to use the Services for any unlawful purpose or in violation of these Terms. You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without express written permission from Capsule Vans. The Services are not directed to children under 13, and no one under 18 may purchase without parental or legal authority. Refusal of Service. Capsule Vans may refuse or cancel any order and terminate access to the Services at any time if fraud, abuse, or violation of these Terms is suspected.

3. PRODUCTS AND DESCRIPTIONS
   Capsule Vans strives to ensure accuracy in all product information, descriptions, images, and specifications. However, we do not warrant that such information is error-free, complete, or current. Minor variations in color, materials, or design may occur due to manufacturing or supply factors.
   Performance & Testing Disclaimer: Performance, fit, safety, durability, and off-grid statements (including real-world testing references) are based on Capsule Vans’ internal evaluations under specific conditions and may vary by configuration, vehicle, environment, installation quality, and user behavior. Actual results may differ. Minor variations described above do not constitute a defect or non-conformity and will not give rise to any right of rejection, return, or refund.

4. Product Updates & Visual Representation
   Capsule Vans is committed to continuous product improvement. We reserve the right to make changes to design, specifications, materials, components, finishes, or features at any time and without prior notice, provided that such changes do not materially reduce functionality or quality.
   All images, videos, and descriptions shown on our website, marketing materials, and social-media channels are for illustrative purposes only. Actual products may vary in appearance, color, texture, dimensions, or configuration due to ongoing improvements, manufacturing tolerances, or customer-specific builds.
   Products depicted in customer content, influencer media, or third-party publications may include custom or prototype configurations not offered as standard models.
   Product availability, component suppliers, and delivery estimates are subject to change based on supply-chain conditions. Information shared via social media is for general marketing reference and may not reflect current specifications, pricing, or availability. Actual products are manufactured according to the latest approved specifications as of the production date.

5. PRICING AND PAYMENT
   All prices are in U.S. Dollars (USD) unless otherwise specified. Taxes, duties, and shipping fees may apply and will be displayed at checkout. Capsule Vans reserves the right to correct typographical, pricing, or clerical errors prior to order fulfillment. Payment must be received in full prior to shipment unless otherwise agreed in writing.Capsule Vans retains a purchase-money security interest (PMSI) in all products until full payment is received and cleared. Before initiating any chargeback, dispute, or legal claim, you agree to provide
   Capsule Vans written notice of the issue and a minimum fifteen (15)-day opportunity to cure. All electronic transactions constitute valid, binding agreements under the ESIGN and UETA Acts.

6. SHIPPING, TITLE, AND INSTALLATION
   Unless otherwise agreed in writing, shipments are made FOB Carrier under UCC §2-509. Title and risk of loss pass to the customer once the product is delivered to the carrier. Capsule Vans is not responsible for delays, loss, or damage once the goods are in transit. Customers are responsible for unloading, site safety, and compliance with all OSHA and local safety regulations. Independent installers and contractors are not agents or employees of Capsule Vans. Capsule Vans shall not be liable for their actions, omissions, or installation workmanship. You must inspect all deliveries upon receipt and notify Capsule Vans in writing of any nonconformity or visible damage within five (5) business days of delivery; otherwise, goods will be deemed accepted under UCC §2-606. Permits and Site Readiness. Customer is solely responsible for obtaining any permits, equipment, or site preparations required for unloading, moving, or installing the products (including surface load ratings, doorway and ceiling clearances, lifting equipment, and safety barricades).

7. ASSUMPTION OF RISK AND SAFE USE
   Plain-English summary: Installing and using your Capsule safely is important to us. Please follow all safety and installation instructions carefully.
   By purchasing or using a Capsule Vans product, you acknowledge and agree that installation and use involve inherent risks, including, without limitation, personal injury, property damage, or loss arising from handling, lifting, securing, electrical connection, environmental conditions, or non-compliance with applicable rules.
   You are solely responsible for ensuring proper installation, securing, and operation of your Capsule in accordance with all provided safety and installation materials and all applicable vehicle, building, or safety regulations (including local DOT, FMVSS, and OSHA standards).
   Capsule Vans products are not motor vehicles and are not certified under U.S. Department of Transportation (DOT) or National Highway Traffic Safety Administration (NHTSA) vehicle standards. Use of the product on public roads is at the owner’s own risk and responsibility.
   Capsule Vans LLC, its affiliates, and authorized installers are not liable for any loss, injury, or damage resulting from misuse, improper installation, operation beyond provided guidelines, or any product modification.
   If you choose to install the Capsule yourself or through an independent third-party installer, you do so at your own risk and expense. Capsule Vans assumes no responsibility for third-party installation services. Any deviation from the provided safety, installation, or maintenance instructions voids all warranties and releases Capsule Vans from any resulting claims or liabilities to the maximum extent permitted by law.
   Checkout acknowledgment: “By checking this box, you confirm that you have read and agree to follow all safety and installation instructions, and understand that Capsule Vans LLC is not liable for misuse, improper installation, or operation beyond provided guidelines.”

8. CANCELLATION AND RETURNS — RMA POLICY
   Plain-English summary: We want your experience to be smooth and transparent. If you need to return a product, just follow these simple RMA steps.
   Returns & RMA Policy — Capsule Vans
   ● Return Eligibility: You may request a return within 30 calendar days of delivery by contacting us at [support email placeholder].
   ● RMA Number Required: All returns must have an approved Return Merchandise Authorization (RMA). Once issued, the item must be shipped back within 14 days.
   ● Condition: Returned items must be unused, undamaged, and in original packaging.
   ● Restocking Fee: Returns are subject to a restocking fee of up to 25%, determined upon inspection.
   ● Shipping Costs: The customer is responsible for return shipping and insurance, unless the return is due to a verified defect or our shipping error.
   ● Exclusions: Custom-built capsules, electrical components, and any product showing signs of installation, modification, or wear are non-returnable.
   ● Exchange: Exchanges may be offered at our discretion if inventory is available.
   ● Refunds: Approved refunds will be issued to the original payment method within 10 business days after inspection. Refunds exclude original shipping, handling, and insurance charges and are net of any restocking fees and outbound freight subsidies, if applicable.
   ● Warranty or Damage-in-Transit: For warranty or damage-in-transit claims, please see our Warranty Policy and submit a claim within 7 days of delivery.

9. WARRANTY AND MAINTENANCE
   Capsule Vans provides a Limited Warranty covering defects in materials and workmanship under normal use for a period of twelve (12) months from the date of delivery, unless otherwise stated in writing.
   This warranty does not cover damage caused by misuse, modification, improper installation, accidents, negligence, or exposure to extreme conditions. Your exclusive remedy is repair or replacement of the defective part, at Capsule Vans’ discretion. Capsule Vans may use new, refurbished, or functionally equivalent parts or assemblies for any repair or replacement. This Limited Warranty is non-transferable and applies only to the original purchaser of the product.
   For damage-in-transit claims, you must notify Capsule Vans within 7 days of delivery with carrier notation and photos to preserve remedies.
   Except as expressly provided, Capsule Vans disclaims all other warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose. No oral statements or marketing materials modify this Limited Warranty. Warranty coverage is conditioned upon proper installation and maintenance and requires proof of purchase and serial or lot numbers where applicable.

10. DISCLAIMERS AND LIMITATION OF LIABILITY
    To the maximum extent permitted by law, Capsule Vans LLC and its affiliates shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of use, profits, or data, arising out of or related to the use of our products or services. In no event shall Capsule Vans’ total liability exceed the purchase price paid for the product in the twelve (12) months preceding the claim. Nothing in these Terms excludes liability for death or personal injury caused by gross negligence or willful misconduct where prohibited by law. These limitations and exclusions apply regardless of the legal theory (contract, tort, negligence, strict liability) and even if Capsule Vans has been advised of the possibility of such damages.

11. INTELLECTUAL PROPERTY AND DMCA
    All website content, trademarks, graphics, and materials are owned or licensed by Capsule Vans LLC. You may not use our intellectual property without prior written consent. If you believe any content infringes your copyright, please contact our designated DMCA Agent: DMCA Agent (pending registration) Capsule Vans LLC — Legal Department Email: [legal email placeholder] Address: [mailing address placeholder] Capsule Vans maintains a repeat-infringer policy consistent with the Digital Millennium Copyright Act (DMCA).

12. PROMOTIONS AND DISCOUNTS
    Promotional offers, coupon codes, and discounts are valid only for the period and conditions stated. Capsule Vans reserves the right to modify or cancel promotions at any time. Promotional codes cannot be combined or applied retroactively to previous orders.

13. INDEMNIFICATION AND COMPLIANCE
    You agree to indemnify, defend, and hold harmless Capsule Vans LLC and its affiliates from any claims, damages, liabilities, and expenses arising from your breach of these Terms, misuse of products, or violation of applicable laws. You are solely responsible for compliance with all import, export, vehicle, and local safety regulations. You represent and warrant that you are not a denied or restricted party and will comply with all applicable U.S. export-control and economic-sanctions laws, including the Export Administration Regulations (EAR) and Office of Foreign Assets Control (OFAC) rules.

14. GOVERNING LAW AND ARBITRATION (WASHINGTON STATE)
    These Terms and any disputes shall be governed by and construed under the laws of the State of Washington, without regard to its conflicts of law principles. Any dispute or claim arising out of or relating to these Terms shall be resolved through binding individual arbitration in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall be conducted in English before a single arbitrator and limited to individual claims; class, collective, or representative arbitration is not permitted. Class actions and jury trials are waived. Small-claims court matters are exempt. Either party may seek temporary or injunctive relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.
    You may opt out of arbitration within 30 days of first acceptance by sending written notice to arbitration-optout@capsulevans.com. Venue; Injunctive Relief. For any permitted court proceedings (including temporary or injunctive relief), the parties consent to exclusive jurisdiction and venue in state or federal courts located in Clark County, Washington.

15. FORCE MAJEURE
    Capsule Vans shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, labor disputes, accidents, natural disasters, transportation delays, third-party failures, or user negligence.

16. ACCESSIBILITY
    Capsule Vans is committed to digital accessibility and aims to conform to WCAG 2.1 AA standards. If you experience difficulty accessing any content, please contact [accessibility email placeholder]. Capsule Vans aims to respond to accessibility feedback within ten (10) business days and will take reasonable steps to address and remediate any reported accessibility issues.

17. GENERAL TERMS
    These Terms, together with our Privacy Policy, Warranty Policy, and Return Policy, constitute the entire agreement between you and Capsule Vans LLC. If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force. Failure to enforce any provision does not constitute a waiver of rights. No modification shall be binding unless in writing and signed by both parties. Notices shall be sent to the contact information listed below.

18. CONTACT INFORMATION
    Capsule Vans LLC [Company address placeholder] Email: [general email placeholder] Phone: [phone placeholder] Website: [website URL placeholder]

19. FTC NOTICE AND LEGAL DISCLAIMER
    This document is provided for informational purposes only and does not create any contractual rights beyond those required by applicable law. Capsule Vans complies with U.S. Federal Trade Commission (FTC) principles regarding fairness, advertising, and data protection. Nothing in these Terms limits your rights under the FTC Act or applicable state consumer protection laws.

20. ENTIRE AGREEMENT AND AMENDMENTS
    These Terms supersede all prior agreements or understandings between you and Capsule Vans LLC concerning the subject matter. Capsule Vans may update these Terms periodically; continued use of our products or services after updates constitutes acceptance of the revised Terms.
    Last Updated: [insert date]